Ceyora Hosting

Ceyora Hosting (“Ceyora”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information belonging to our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shared Web Hosting, VPS hosting, Dedicated Servers, Application Hosting, and Domain Services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Information We Collect

We may collect the following categories of information,

1.1 Personal Information

Information that identifies you directly, including,

• Full name
• Company or organization name
• Email address
• Phone number
• Billing and mailing address
• National ID, passport, or business registration details (where legally required)

1.2 Account & Service Information

• IP addresses and login records
• Hosting usage statistics
• Server logs
• Domain registration data
• Support communications and tickets

1.3 Payment Information

Payments are processed through secure third-party payment providers. Ceyora Hosting does not store full credit or debit card numbers on its servers.

1.4 Technical & Usage Data

• Browser type and device information
• Operating system
• Pages visited and usage behavior
• Cookies and analytics data

2. How We Use Your Information

We process personal information for legitimate business purposes, including,

• Creating and managing client accounts
• Providing web hosting and related services
• Processing payments and invoices
• Registering and managing domain names
• Providing technical support
• Ensuring network and system security
• Preventing fraud, abuse, and illegal activities
• Complying with legal and regulatory obligations
• Improving service performance and user experience

We do not sell or rent personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze performance, and remember preferences. Users may disable cookies through browser settings, but certain features may not function properly.

4. Data Sharing and Disclosure

We may share information with trusted third parties strictly for service delivery purposes, including,

• Domain registries and registrars
• Payment processors
• Data center and cloud infrastructure providers
• Technical service partners
• Law enforcement or regulatory authorities when legally required

5. Data Security

Ceyora Hosting implements appropriate technical and organizational measures to safeguard personal information, including firewalls, server security controls, encryption, access restrictions, and monitoring systems. However, no online system can be guaranteed to be completely secure.

6. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Inactive accounts may be removed after a reasonable period.

7. Client Responsibilities

Clients are responsible for securing their account credentials, maintaining backups, and ensuring lawful processing of personal data collected through their hosted websites. Ceyora Hosting is not responsible for breaches resulting from client-side vulnerabilities.

8. International Data Transfers

Data may be processed or stored in data centers located outside Sri Lanka. By using our services, you consent to such transfers.

9. Your Rights

Subject to applicable laws, you may have the right to,

• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion where legally permissible
• Object to certain processing activities
• Withdraw consent where processing is based on consent

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

Ceyora Hosting may update this Privacy Policy from time to time. Updated versions will be posted on our website. Continued use of services constitutes acceptance of the revised policy.

12. Contact Information

For privacy-related inquiries or requests, please contact:
Ceyora Hosting – Sri Lanka
Email: support@ceyora.lk
Phone: +94 XX XXX XXXX